Returns & Refunds

Not 100% happy with your purchases? Simply send us an email to contact@firststore.com.au and our dedicated team will solve any problem.

With limited expectations, valid returns are refunded in the form of store credit. Damaged/defective items will be subject to an exchange if in stock.

Our return and refund policy lasts 30 days from your purchase of the item.

If 30 days have gone by since your purchase, unfortunately, you are no longer eligible for a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return orders must use the return label provided in the dispute process if the return label was not provided please reach our support team by email.

All store credits, refunds, and/or exchanges that are due will be issued within 3 to 5 business days after the return is processed.

To start a return, you can contact us at contact@firststore.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can send us your return by mail after we provide you with the required information.

Once approved, customers can expect a refund within 7 business days of contacting us. Please note that some financial institutions require more time for the refund to be fully processed, and it could take longer for the refund to be reflected in your bank account.

You can always contact us for any return questions at contact@firststore.com.au

Defective/Damaged Products

Please inspect your order upon reception and contact us immediately at contact@firststore.com.au if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Please also include pictures of the defective item, the specific area where it was defective, and proof of order delivery.

Customer Remorse

For orders that are canceled as a result of customer remorse, the customer is responsible for all return shipping but no restocking fee. 

For any other questions regarding returns and refunds contact at contact@firststore.com.au

If you have entered the incorrect address at checkout, please let us know immediately. Unfortunately, you as the customer are responsible for entering in the correct delivery address at checkout. Once we have dispatched your order, we cannot change the delivery address. We cannot offer a refund on products that have been sent out to the incorrect delivery address.

Exchanges

Please contact us at contact@firststore.com.au with the name and SKU number of the item you currently have and the name and SKU number of the item you would like to exchange it for.